Well, after my unsuccessful call with HughesNet customer service yesterday. I thought I would try again to download the updated software.
So, I woke up at 6:30 a.m. to use the “Free Zone” that HughesNet has. The time in between 2:00 a.m. to 7:00 a.m., where you can download more than the allowed 250 MB per day.
I started the download and here is what happened:
Started at 6:37 a.m. – 1.05 GB to download, Time 65 minutes
6:41 a.m. – 86.4 downloaded, Time left 56 minutes
6:45 a.m. – 200.8 downloaded, Time left 50 minutes
6:48 a.m. – 86.4 downloaded, Time left 56 minutes
6:53 a.m. – 285.7 downloaded, Time left 46 minutes
6:57 a.m. – 350 downloaded, Time left 43 minutes
7:00 a.m. – 395.6 downloaded, Time left 40 minutes
7:03 a.m. – 450 downloaded, Time left 37 minutes
7:11 a.m. – 579.8 downloaded, Time left 29 minutes
Woo Whoo! Half way there, maybe this will finally work!
7:07 a.m. – 513.0 downloaded, Time left 33 minutes
7:11 a.m. – 578.8 downloaded, Time left 29 minutes
7:36 a.m. – 849.9 downloaded, Time left 25 minutes
7:37 a.m. – ERROR MESSAGE
Crap! If did it again!
So, I called “customer service” again…
I asked them why this was happening??
I told them that I have paid my monthly bill, I am using the “Free Zone” and that I have enough tokens to “give” me at least 3.5 GB of download time.
So, again , I asked why this was happening?
Once again, they told me to get HughesNet Download Manager and set it up for the download to happen during the “Free Zone” time. That way I won’t have to get up during that time.
I asked them if that was the only way to do it and they said that they would have to open up a ticket to resolve this issue. At that point, I had enough of HughesNet’s customer service.
I told them that I would contact them later in the week to see if they figured out anything.
So how did I get my 1.04 GB software upload file?
I had to pay an addition fee on my AT&T Wireless Card to download the software. That is another story in itself. I was able to download the file in less than 5 minutes. No headache or call to customer service needed.
I now have the file and now I am on a mission to find a better Internet provide in my area.
Thanks for nothing HughesNet, I’m disappointed that you don’t consider me a loyal customer, who is in good standing, better.